Patient Information
Information At Your Fingertips
If you are a new patient to our clinic, please arrive at least five minutes before your consultation or fill out a new patient form here and bring the following to your consultation:
- Photo ID
- A valid Medicare card
- Workcover patients will need to inform their employer and bring their employer’s contact details for verification to arrange payment.
Fees
Billing Policy
Gosford Doctors BULK BILL all patients who have a valid Medicare number. Some procedures and allied health services may incur a fee.
Gosford Doctors is now a 100% bulk billing practice. Most consultations are bulk billed for eligible patients, including:
Concession card holders
Patients under 15 years of age
Patients over 65 years of age
This means there is no out-of-pocket cost for eligible patients for most consultations.
Only services not covered by Medicare may incur a private fee. Any fees for these services will be communicated prior to your appointment.
Fees
Billing Policy
We bulk bill all patients with a valid Medicare card.
Please ensure you present your current Medicare card at reception at the time of your appointment.
If you have any questions regarding eligibility, please contact our reception team for assistance.
Appointments
New Patients Welcome
Our practice is appointment based, however we always welcome and accommodate walk-in patients. Our standard consultations are up to 15 minutes.
Practice Policies
After-hours Consultations
If you need urgent medical care and Gosford Doctors are closed, please contact the National Health Directory at https://www.healthdirect.gov.au/australian-health-services. Please call an ambulance on 000 if your situation is an emergency.
Communication Assistance
If you require assistance with communication (e.g. a translator) please notify our reception team upon arrival. A phone interpreter may be available. If you require an Auslan sign language interpreter during your appointment, a booking can be made online at https://www.nabs.org.au/ or by phoning 1800 246 945.
Complaints
We constantly strive to give patients the best possible care and attention, but if you are dissatisfied with any element of our service, please bring this to our attention so we can do better next time. If this does not resolve your problem, we welcome receiving your complaint in writing. We will acknowledge your complaint in writing or contact you to discuss the way forward. Your complaint will be investigated, and you will be advised of the outcome.
However, if you are still unsatisfied, you can write to The Health Care Complaints Commission by clicking here. The HCCC protects public health and safety by resolving, investigating and prosecuting complaints about healthcare. It is an independent body that was established under the Health Care Complaints Act 1993. The organisation has a central role in maintaining the integrity of the NSW health system, with the overarching aim of protecting the health and safety of individuals and the community.
Zero Tolerance Policy
Our practice is committed to providing a safe, respectful, and supportive environment for our patients and staff.
We have a Zero Tolerance Policy towards any form of:
Abusive or aggressive behaviour
Bullying or intimidation
Swearing or offensive language
Shouting or threatening conduct
This applies to all interactions, whether over the phone, via email, or face-to-face within the practice.
Any patient or visitor who engages in inappropriate behaviour may be asked to leave the premises, and the practice reserves the right to refuse or discontinue care where necessary.
We appreciate your cooperation in helping us maintain a safe and respectful environment for everyone.
Useful Resources
MyMedicare
MyMedicare
We invite all existing and new patients who consider us to be your preferred practice, to register for MyMedicare. To complete a registration, scan the QR code or register using the link provided on this page. If you have any questions, please contact our team.
What is MyMedicare?
The Australian Government has introduced a new voluntary patient registration model called MyMedicare to drive improvements in primary health care for all Australians and deliver new funding packages to primary care providers. MyMedicare will strengthen the relationship between patients and their health care teams by allowing patients to register with their regular general practice and select their preferred GP and providers within the practice. This registration aims to strengthen the relationship between you, your GP, and the team at Gosford Doctors. For more information, please see the Registering in MyMedicare Factsheet for Patients.
What are the benefits of MyMedicare for our patients?
The key benefits to you include better access, better continuity of care, and better planning. Registration in MyMedicare is not compulsory, however it is recommended to improve continuity of care for patients. You can also change your mind and leave the program at any time. It does not affect your Medicare rights or benefits. Please reach out to our team if you have any questions.
FAQ
Gosford Doctors is a bulk billing practice.
We bulk bill eligible patients, including:
Patients aged 15 and under
DVA card holders
Concession and Pensioner card holders
If you do not have a Medicare card, you will incur a fee payable at the time of the consult I which can be claimed back through your Private Insurance.
Please use the online booking button on this page or call the practice on (02) 43113800 to make an appointment.
Please bring:
- Photo ID
- Medicare card
- Any concession cards
Telehealth is offered under some circumstances, please check with the practice via telephone if this is available to you (02) 4311 3800